Ethic DTC Warranty Returns Form

What will be covered and timeframe from purchase

 

Ethic DTC products are designed for freestyle riding and their durability will depend on the rider’s use. Each rider has to choose a product which is adapted to their need, height, level and style : light and accurate for advanced riders, heavier and more stable for beginners.

It is important to point out that generally high-end parts have a development focused on reactivity, weight and feeling. They are therefore theoretically less resistant than entry-level parts, and are to be avoided for beginners.

 

All Ethic DTC products are warranted against manufacturing defects which can result in material resistance before use: functional geometry, welds.

Are not taken care of any aesthetic defect: paint, water decal, anodizing.

 

List of parts for which there is no guarantee after the first use, indeed are parts of limited life time, and it is natural to replace them with the time :

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• Clamps

• Headsets

• Pegs

• Bearings

• Griptape

• Grips

• Brakes

• Axles

• Tools

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List of parts for which there is a guarantee following the first use:

 

Wheels:

 

The wheels are guaranteed 1 month after the date of purchase, are concerned:

- Crack of the core

- Core deformation

- Removal of the rubber which makes it impossible to use

 

Are not concerned:

- Superficial deterioration of the PU, which does not impair the rollability of the wheel.

 

 Forks:

 

The forks are guaranteed 3 months after the date of purchase, are concerned:

- Deformation of the tube

- Crack on the lower part

- Error on the thread of the compression cap

 

Are not concerned:

- Breakage of the compression cap (indeed they are available as spare parts on shops)

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 Bars :

 

The handlebars are guaranteed 3 months after the date of purchase, are concerned:

- Crack at the slot

- Handlebar break

- Sufficient deformation of the handlebar which makes it impossible to use

 

Are not concerned:

- Crack on the upper part of the handlebar, some cracks are superficial and stabilize with time, so the handlebars must be either twisted or broken for the guarantee to be effective.

 

 Decks :

 

The decks are guaranteed 1 month on the banana effect of the deck, and 3 months on the breakage or cracks depending on the area concerned.

The banana effect concerns the extrusion of the deck (part where one places his feet), this area is stable in production and therefore rarely reached by a potential manufacturing defect. If the deck is deformed, it is logical that the deck is undersized for the rider in question. It is strongly advised to choose a different model later, or the same problem will happen again.

 

Area covered by the warranty on cracks (cracks that will cause a breakage of the deck in the short term thereafter):

- Any cracks on the front part of the deck (forged or welded part), in the case of an unforged deck (erawan / artefact ...) the guarantee is only effective on the weld that link the neck to the headtube.